Privacy Policy

Who we are

McKinstry Group ("McKinstry", "we", "us", "our") operates waste, recycling, skip hire, business waste, wood recycling, biomass, and related services across Northern Ireland.

This Privacy Policy explains how we collect and use personal data when you visit our website, contact us, book services, apply for roles, or interact with our teams.

Data controller: McKinstry Group
Contact: hiredesk@mckinstryskiphire.co.uk
Address: 81-83 Belfast Road, Nutts Corner, Crumlin, Co. Antrim, BT29 4TL
Phone: 028 9082 5362

If we list separate group businesses on this website, we may act as joint controllers depending on the service you use.

What personal data we collect

We collect personal data when you:

Use our contact forms, call or email us
Book skip hire online or request quotes
Request business waste collections or recycling services
Submit a CV or apply for a job role
Use our website, including cookies and analytics tools

Personal data may include:

Name, job title, company name
Email address, phone number
Address, postcode, and location details needed for service delivery
Booking details, collection instructions, and access notes
Billing and payment information (processed via payment providers)
Communications with our team, including emails and call notes
Recruitment information such as CVs, work history, licences, and qualifications
Technical data such as IP address, browser type, device information, and website usage

We only collect data that supports service delivery, customer support, compliance, and legitimate business operations.

How we use your personal data

We use personal data to:

Respond to enquiries and provide quotes
Arrange deliveries, collections, and waste services
Manage bookings, payments, and customer support
Communicate service updates, scheduling, and documentation
Meet legal and regulatory obligations, including duty of care requirements
Improve our website, services, and customer experience
Process recruitment applications and manage hiring activity
Prevent fraud and maintain site security

If you contact us about multiple services, we may route your details to the correct internal team so you receive a faster response.

Legal bases for processing

We process personal data under the following legal bases:

Contract: When you book services or request services that require delivery, collection, or account handling
Legitimate interests: When we respond to enquiries, improve services, manage operations, and maintain security
Legal obligation: When regulations require records, documentation, or reporting
Consent: For optional cookies and some marketing communications, where used

You can withdraw consent at any time.

Payments and online booking

If you book and pay online, payment processing happens through third-party payment providers. We do not store full card details on our own systems.

Booking and checkout may collect data needed to confirm pricing, schedule service delivery, and provide receipts or invoices.

Business customers and duty of care documentation

Where required, we process personal data connected to waste transfer notes, collection records, and compliance documentation. We retain these records for operational and regulatory purposes.

Recruitment and CV submissions

If you apply for a role or submit a CV, we use your data to:

Assess your suitability for roles
Contact you about your application
Arrange interviews and recruitment steps
Maintain recruitment records

We may keep recruitment records for a reasonable period to manage hiring activity and respond to follow-up queries. You can request deletion, subject to legal and operational requirements.

Who we share your data with

We may share personal data with trusted third parties when needed to deliver services, including:

IT and website service providers
Booking, scheduling, and customer management systems
Payment processors
Professional advisers, insurers, and auditors
Regulatory bodies or authorities where required by law
Contractors supporting service delivery, where applicable

We only share data that supports the service and we expect suppliers to follow appropriate security and confidentiality standards.

If you click through to external sites, including the dedicated McKinstry Metal Recycling (MMR) website, those sites operate their own privacy practices and policies.

International transfers

If any suppliers process personal data outside the UK, we use appropriate safeguards designed to protect personal data, such as contractual protections.

How long we keep your data

We keep personal data only for as long as needed for:

Service delivery and customer support
Legal and regulatory requirements
Accounting and audit obligations
Resolving disputes and enforcing terms
Recruitment processes

Retention periods vary by service type and legal obligations.

Your rights

You have rights under UK data protection laws, including the right to:

Access your personal data
Correct inaccurate data
Request deletion in certain circumstances
Restrict or object to processing in certain circumstances
Request data portability where applicable
Withdraw consent where we rely on consent

To make a request, contact: hiredesk@mckinstryskiphire.co.uk

You also have the right to raise concerns with the Information Commissioner's Office (ICO).

Cookies and analytics

We use cookies and similar technologies to support website performance and understand how visitors use the site.

Some cookies support core functionality. Others support analytics and performance improvements.

You can control cookies through your browser settings and any cookie controls available on our website.

Keeping your data secure

We use technical and organisational measures designed to protect personal data against unauthorised access, loss, or misuse. We limit access to teams and suppliers who need the information to deliver services.

Changes to this policy

We may update this Privacy Policy to reflect operational changes, service updates, or legal requirements. We recommend checking this page periodically for the latest version.